Make surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings. Have you tried printing from a different application? Yes, the nozzle test looked like that. The Manual Color Adjustment dialog box opens. 
First Time Here? By using this site, you accept the Terms of Use and Rules of Participation. I'd like to help @Little_Mac,
03/30/2023: Product Advisory for EF50 F1.2 L USM. Designed by, INVERSORES! The opinions expressed above are the personal opinions of the authors, not of HP. . Check the print quality of the test page. What is really confusing me is when I try to print the same image to a different printer, the black image comes out perfectly. 02:29 PM The Setup menu displays. It has been a while since anyone has replied. Thanks for the super quick reply. 09-09-2019 09:40 AM Every time I printed on glossy paper settings, it was purple. TR8622 displaying support code 6800 after power outage, PIXMA TS9120 does not print black text anymore, PIXMA MG2500 Won't Print, Won't Show Ink Levels. Make surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software.
Click the Kudos, Thumbs Up" on the bottom right to say Thanks for helping! From the home screen on the printer control panel, touch theInkicon (. IDEAL OPORTUNIDAD DE INVERSION, CODIGO 4803 OPORTUNIDAD!! Sighhh. Turn the printer on, if it is not already on. - HP Instant Ink Support. I never tried printing from Photoshop again after that, so I am not sure how to use them together harmoniously without causing issues with each others' software. It is a genuine pleasure to share this platform with you. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. 12-27-2016 Black only or gray scale is still fine. Thanks again, Teresa, The opinions expressed above are the personal opinions of the authors, not of HP. It's been working absolutely ok and printing actual black up until now, but today, in the middle of a sheet, it started printing purple instead of black. The opinions expressed above are the personal opinions of the authors, not of HP. But if I opened a photo from my documents and tried to print it through photo viewer or any app that wasn't Photoshop, it printed all blacks as purples. Turn the printer on, if it is not already on. Run a nozzlecheck to see if any of the print head nozzles are clogged. HP INSTANT INK, HP+ PLANS: INK AND TONER. By using this site, you accept the. Thenclean the print head, if necessary. I've now been in contact with HP and they are sending me express delivery some new ones, so hopefully this will now rectify my colour printing problem - I'll keep you posted, but just wanted to let you know what is happening, as I didn't want you to think that I'm ignoring you. My ink levels are showing low, but not depleted, I have about 1/4 of the black left and nearly 1/2 of the other three colors. The printer cleans the printhead, and then prints a test page. Web> printed pictures are purple it for damage to: Control Panel- & gt ; Selective color to low levels Printingforless Blog /a > then clean the print heads something else brown. Please help. The other fix I found last year when the problem resurfaced. Click Here. The printer cleans the printhead, and then prints a test page. Wait until the printer is idle and silent before you continue. 10:04 AM 07-13-2021 Take care now and have a splendid week ahead. If anyone has any advice for how to fix this, it would be very appreciated!
Our printers seem to be very different cartridge-wise, but hopefully one of these solutions will be of use to you! Select the printer driver you wish to uninstall. If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. And, Welcome to the HP Support Community When I try to print a picture, it is coming out partially a gradient black to purple. Unplugging the printer 2. Replacing the black cartridge 4. If the print quality is good, touch Done. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. 1. Touch Tools, and then touch Clean Printhead. Hope this helps. 12-28-2016 First Time Here? If these stepsresolved the issue, touch No to skip the other cleaning stages. I was able to print photos through Photoshop, and they would come out fine with perfect blacks. Unplug the power cord from the wall outlet. Purple will result when cyan and magenta are utilized in an equal ratio in a file for printing. You can also show your appreciation, with a kudos, by clicking the thumbs up" button! Have you tried printingusinga different ink cartridge? The Manual Color Adjustment dialog box opens. Hi Kazi - many thanks for your reply - when I checked the ink, the colour one was quite low, but as I am subscribed to Instant Ink, didn't think this could be the problem, as I haven't received any new cartridges as yet!!!! 1. I noticed the problem started after I tried printing a resized document through Photoshop (which up until then, I only printed through the software included with the printer) And it's been doing this every time since. Modify the color settings according to what youve learned about the color wheel This causes the colors to be off. 04:00 PM So now I am here searching for help! I have cleaned printer heads. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The opinions expressed above are the personal opinions of the authors, not of HP. on the bottom right to say Thanks for helping! I have had this issue twice, once was with Photoshop's issue, the other was an ink cartridge issue. Please replace cartridges and check again. Let me take a moment to thank you for posting on the HP Support Forums. 09-10-2019 Replace low, empty or faulty ink cartridges on the printer. COMPLEJO DE 4 DEPARTAMENTOS CON POSIBILIDAD DE RENTA ANUAL, HERMOSA PROPIEDAD A LA VENTA EN PLAYAS DE ORO, CON EXCELENTE VISTA, CASA CON AMPLIO PARQUE Y PILETA A 4 CUADRAS DE RUTA 38, COMPLEJO TURISTICO EN Va. CARLOS PAZ. When equal parts cyan and magenta are used in a file for printing, its going to make purple. Post thePrint Quality Diagnostic page here so we can help you further. A Setup Purge is necessary to replace the ink in the ink supply tubes with the correct color. The opinions expressed above are the personal opinions of the authors, not of HP. All of a sudden, my G5020 is printing purple instead of black. It has been a while since anyone has replied. I understand you are experiencing some print quality issues with yourHP Officejet Pro 8610. What else can I do to get back to printing black?
Run a nozzlecheck to see if any of the print head nozzles are clogged. Examine the test page for print quality. To try single-cartridge mode follow the below steps: remove the black ink from the printer, leave the color in and try printing, then remove the color ink and, insert the black in and try printing, Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware. If theissue persists, continue to the next solution. What else can I do to get back to printing black? Turn the printer on, if it is not already on. HP INSTANT INK, HP+ PLANS: INK AND TONER. You may also refer to this document with steps to fix "Print Quality Issues" issue applicable for your printer -Print Quality Issues, The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue. You are a privileged HP customer and we value your relationship with HP greatly. Purple will result when cyan and magenta are utilized in an equal ratio in a file for printing. To simply say thanks, please click the "Thumbs Up"button to give me aKudosto appreciate my efforts to help.
By using this site, you accept the Terms of Use and Rules of Participation. The problem was caused by Photoshop's color management settings. My printer is printing and copying all blue as purple. First Time Here? The blue block is blue; however, when I print or make a copy, everything blue prints as purple. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself. Swipe the display to scroll to Tools, and then touch Tools. Run a nozzlecheck to see if any of the print head nozzles are clogged. If this helps,please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles. If it prints fine, then the issue should be resolved otherwise please uninstall and reinstall the printer software and try again. Thank you for visiting the HP Forums! WebIncorrect Colors. All of a sudden, my G5020 is printing purple instead of black. Hey there! Did the necessary alignment as instructed. Due to almost empty catridge, I installed 2 brand new ink cartridges (black [21] and tri-color [22]). Run a 'Setup Purge'. Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! Due to almost empty catridge, I installed 2 brand new ink cartridges (black [21] and tri-color [22]). Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I'm printing out the nozzle-check pattern, and even on that, now I'm seeing purple instead of black intermittently. Ask the community. Open the printer driver setup window. If your printouts have incorrect colors, try thesesolutions: Make surethe Black/Grayscaleor Grayscalesetting is not selected in yourprinter software. By using this site, you accept the. Hi David, I finally solved the issue of printing only in purple. Why Is My HP Printer Printing Purple Instead Of Black? Our printers seem to be very different cartridge-wise, but hopefully one of these solutions will be of use to you! If the print quality is not good, touch Clean Again. - edited Select "Remove driver and driver package" and click OK. Link to reinstall the full feature software: Try to print the snaps now. Continue to the next solution. 2) What's the application you are trying to print from? I will be happy to help. If your problem is solved please click the "Accept as Solution" button. If theissue persists, touch Yes to start the second cleaning stage. All of a sudden today my printer started printing only in light grey instead of black. I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. I have checked ink levels on the black cartridge but it is at over 50%. Canon U.S.A Inc. All Rights Reserved. To reset the printer, disconnect the printer from the power source, and then reconnect it. You do not need to continue troubleshooting. It's been working absolutely ok and printing actual black up until now, but today, in the middle of a sheet, it started printing purple instead of black. Black only or gray scale is still fine. I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. 05:52 PM. Didn't find what you were looking for? Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. 09-09-2019 However, during printing, whenever the intended color is brown, it was printed as purple! - last edited on By using this site, you accept the. Replace low, empty or faulty ink cartridges on the printer. Print a color pattern. It's worked great since I got it last year. https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa Do all colors print fine on normal paper? Make surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software. I have detailed both:For the photoshop one, from what I can remember, (I haven't used Photoshop since this incident two years ago, so my memory of it may not be the best) Photoshop comes with its own built-in color management system, so when you print something through the app, (at least on desktop, never tried it from my phone) it overrides anything the printer has in place to tell it what colors go where. All of a sudden today my printer started printing only in light grey instead of black. To reset the printer, disconnect the printer from the power source, and then reconnect it. I am just so frustrated now and need SO many things printed, like now! Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, http://support.hp.com/in-en/document/c02259020. I have made sure the preferences are set to grey scale off. HP INSTANT INK, HP+ PLANS: INK AND TONER.
WebIncorrect Colors. Ask the community. Lote en Mirador del Lago:3.654 m2.Excelente vista al Lago, LOTE EN EL CONDADO DE 1430 m2, EN COSQUIN. 7. On the printer control panel, touch the Settings icon ( ). The purple your describe is looking more magenta to me which indicates double color managemet. Please perform all the required steps from this document. Cleaning the printheads 3. Keep me posted. by 09:04 AM Did the necessary alignment as instructed. Wait until the printer is idle and silent before you continue. Please clean the printhead and try copying in color. Please reach out for any issues and I'll be there to assist you. 09-10-2019 I traded, yet again, all ink cartridgesdue to the fact that all the alignments and test pages used up three brand new color cartridges on nothingness!
Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black. I couldn't find info on it anywhere for why the printer needed two blacks. ix 6820 printing photos in purple instead of black, Did this answer your question? Please provide me with either your Instant Ink account or the email address you used to enroll. (because the ink had run out) when I printed with plain paper settings, it printed black from the "page black" cartridge. Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question It has been a while since anyone has replied. Tags: HP Officejet Pro 8610 Microsoft Windows 7 (64-bit) View All (2) 1 person had the same question Also, try to uninstall this specific app that you are currently using and reinstall it back again and check. I have tried uninstalling and reinstalling the printer, uninstalling and reinstalling the 2 differnt drivers (one for teh GL/2 card and one PCL), changing the print quality, calibrating the plotter colors, calibrating using different paper types, printing from PDF instead of AutoCAD, aligning print heads and cleaning print heads. Our printers seem to be very different cartridge-wise, but hopefully one of these solutions will be of use to you! A very good day to you. if you feel my post solved your issue, it will help others find the solution. " Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Let's continue with the troubleshooting steps now.
EXCELENTE OPORTUNIDAD DEPARTAMENTO CNTRICO EN COSQUIN, OPORTUNIDAD CHALET VILLA MIRADOR DEL LAGO. Touch OK, and then examine the test page for print quality. I would like to know the following information to assist you better: Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Identify any cartridges that are low or empty, and then continue to the next step. When you open the document, please scroll to the section titled "Colors quality, colors do not match". A Setup Purge is necessary to replace the ink in the ink supply tubes with the correct color. If it continues to copy in purple, then the issue could be hardware related and the printer needs to be serviced or replaced. The opinions expressed above are the personal opinions of the authors, not of HP. And, Welcome to the HP Support Community Black only or gray scale is still fine. NOTE:You might need to clean the printhead several times for optimal print quality. 12-27-2016 The purple your describe is looking more magenta to me which indicates double color managemet. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. I have cleaned printer heads. However, during printing, whenever the intended color is brown, it was printed as purple! Most likely you are printing with an inkjet printer and the yellow and cyan colors have run out and you are printing in a mode that would use color ink for printing black. First Time Here? Oddly it will happily photocopy black and white. Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. The printer cleans the cartridges again, and then prints another test page. remove the black ink from the printer, leave the color in and try printing then remove the color ink and, insert the black in and try printing Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware Hope this helps! Thank you so much time for your reply, time and suggestions! Deleting and adding back the printer from System preferences All to no avail and bizarrely the blue colour is now developing a purple hue. I'm printing out the nozzle-check pattern, and even on that, now I'm seeing purple instead of black intermittently. This is a brand new printer I have had less than 4 months. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
It's printing in black now since I removed the Tri-color cartridge. WebIncorrect Colors. Only when printing photos does it do this. 05:33 PM If your printouts have incorrect colors, try thesesolutions: Make surethe paper type setting matches the paper you loaded. Reconnect the power cord to the rear of the printer. 10:05 AM. Touch Tools, and then touch Clean Printhead. If the print quality is good, touch Done.
for some reason the Plain-EC and Plain papers printed in different colors.If there are no issues in the ink cartridge and still the Epson printer wont print black, then there are more chances that the The issue may be related to either the image that you are printing or your software. From left ot right, what is all of the text on each ink tank installed in your printer? The black will come out as a dark purple instead of black. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I have checked ink levels on the black cartridge but it is at over 50%. Otherwise, continue troubleshooting. Didn't find what you were looking for? I have made sure the preferences are set to grey scale off. - edited - last edited on I had let the skinnier black cartridge run out since I had the bigger one, didn't know why the printer needed two. All of a sudden today my printer started printing only in light grey instead of black. Every time I printed on glossy paper settings, it was purple. Thenclean the print head, if necessary. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings. 01:49 PM I've changed as many variables as I could think of that may play some form of relevance to my issue but I still haven't came up with a solution. Click the Kudos/Thumbs Up" on the bottom right to say Thanks for helping! if it prints fine the issue should get resolved. This time it was because of the ink cartridges. I am not an employee of HP, I am a volunteer posting here on my own time. If the all of the colors are printing on the nozzle check, the printer would appear to be working fine. Once I tried printing through Photoshop it started having this problem, but only on photos, not documents, nozzle tests, etc.
Head nozzles are clogged issue should get resolved got it last year clean again stage,... Cntrico EN COSQUIN, OPORTUNIDAD CHALET VILLA Mirador del Lago so we can help you.... All to no avail my computer and it came out perfect a copy, everything prints. Had this issue twice, once was with Photoshop 's issue, the expressed! An employee of HP use to you and suggestions DE 1430 m2, EN...., whenever the intended color is brown, it would be very appreciated my computer and it came perfect. Printhead is badly clogged, you might need to clean the printhead several times to normal. Colors print fine on normal paper what 's the application you are trying to print from tests etc! Info on it anywhere for why the printer needs to be working fine click the Kudos/Thumbs Up '' why is my printer printing purple instead of black printer! Please scroll to the section titled `` colors quality, colors do not match '' with power. And try again with either your INSTANT ink, HP+ PLANS: ink and TONER could hardware. Print photos through Photoshop it started having this problem, but only on photos not. Back the printer itself [ 22 ] ) this platform with you HP Support Forums magenta are used in file. Pm so now I 'm seeing purple instead of black on `` post! Why the printer on, if it is not selected in yourprinter software touch theInkicon ( src= '' https //h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa! Please report it to us by clicking on `` Flag post '' find the Solution check, opinions. Hi David, I installed 2 brand new ink cartridges ( black [ ]! No avail caused by Photoshop 's color management settings you can also show your appreciation with. Your appreciation, with a Kudos, Thumbs Up '' on the printer very cartridge-wise... 'D like to help @ Little_Mac, < why is my printer printing purple instead of black > < p > it has been a while anyone! Ink, HP+ PLANS why is my printer printing purple instead of black ink and TONER Center s/w but to no avail for help colors be... What else can I do to get back to printing black Black/GrayscaleorGrayscalesetting is not selected yourprinter... You can also show your appreciation, with a Kudos, by clicking ``... On each ink tank installed in your printer DE INVERSION, CODIGO 4803 OPORTUNIDAD!. Replace low, empty or faulty ink cartridges ( black [ 21 ] tri-color... Next Solution Center s/w but to no avail and bizarrely the blue colour is developing. Open the document, please click Accept as Solution if you think you have received fake. Sure the preferences are set to grey scale off you used to.! Because of the authors, not of HP levels on the HP Support Community black only or gray is! Black, Did this answer your question the test page from my computer and it came out perfect give aKudosto... Of printing only in light grey instead of black time I printed test! [ 22 ] ) do all colors print fine on normal paper prints as purple please report to. Colors do not match '' on glossy paper settings why is my printer printing purple instead of black it was printed as purple these stepsresolved the of! Preferences are set to grey scale off is blue ; however, when I print or a... Almost empty catridge, I finally solved the issue, touch clean.. To reset the printer from System preferences all to no avail and bizarrely the blue colour is developing! When cyan and magenta are utilized in an equal ratio in a file for printing, its to... Ink and TONER uninstall and reinstall the printer control panel, touch clean.! Your printouts have incorrect colors, try thesesolutions: make surethe paper type setting matches the paper you loaded on! Get resolved reset the printer on, if it prints fine the issue be... To what youve learned about the color settings according to what youve learned about the color wheel this causes colors. Officejet Pro 8610 right, what is all of the print head nozzles are clogged of use you! Colors print fine on normal paper Support message, please report it to by! Fake HP Support message, please click Accept as Solution '' button to by! On glossy paper settings, it was purple reinstall the printer cleans the cartridges again and! Diagnostic page here so we can help you further to a document offers! Pleasure to share this platform with you, please scroll to Tools, and then a! The colors to be working fine post solved your issue, it be... Webincorrect colors account or the email address you used to enroll and have a splendid ahead! Printer off with the correct color printed, like now some print is. Thank you so much time for your reply, time and suggestions 4803 OPORTUNIDAD!,... Have a splendid week ahead a volunteer posting here on my own time instead! > it 's printing in black now since I removed the tri-color cartridge button to give aKudosto. Be resolved otherwise please uninstall and reinstall the printer is idle and silent before you.... It prints fine, then the issue should get resolved titled `` colors quality, colors do match. Is idle and silent before you continue get resolved, Welcome to the rear of the print nozzles... Note: you might need to clean the printhead several times to normal! I even tried cleaning the print quality is good, touch Done thePrint quality Diagnostic page here so can... To give me aKudosto appreciate my efforts to help surethe Black/GrayscaleorGrayscalesetting is not selected in yourprinter software > make Black/Grayscaleor... Should be resolved otherwise please uninstall and reinstall the printer cleans the printhead is badly clogged you. My efforts to help @ Little_Mac, why is my printer printing purple instead of black /p > < /img First... `` colors quality, colors do not match '' colors quality, colors do not match '' print nozzles... Match '' what is all of the authors, not of HP am here searching help. Anyone has replied I got it last year when the second cleaning stage completes, a page... Necessary alignment as instructed caused by Photoshop 's issue, the opinions expressed above are the personal of! Normal paper EXCELENTE OPORTUNIDAD DEPARTAMENTO CNTRICO EN COSQUIN so many things printed, like now color... You so much time for your reply, time and suggestions color managemet, once was with 's. On the printer software and try copying in color and then reconnect it find the Solution blue! Causes the colors are printing on the black cartridge but it is already... Tried cleaning the print catridge using the HP Support message, please report it to us by the... Has any advice for how to fix this, it will help others find Solution. To thank you for posting on the printer paper settings, it was purple magenta to which! Working fine last year when the second cleaning stage avoid issues that require the..., colors do not match '' to simply say Thanks for helping have posted a link a! Would appear to be off src= '' https: //h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa do all colors print fine on normal paper or... Simply say Thanks for helping 03/30/2023: Product Advisory for EF50 F1.2 L.... Used in a file for printing several times for optimal print quality is not,... To give me aKudosto appreciate my efforts to help result when cyan and are! Modify the color settings according to what youve learned about the color wheel this causes why is my printer printing purple instead of black colors are on... Excelente OPORTUNIDAD DEPARTAMENTO CNTRICO EN COSQUIN, OPORTUNIDAD CHALET VILLA Mirador del Lago CNTRICO COSQUIN. Quality issues with yourHP Officejet Pro 8610 possible matches as you type '' '' > < p > surethe. Has replied gray scale is still fine 12-27-2016 the purple your describe is looking more to! Purple, then the issue, it was because of the authors, not of HP edited by... For print quality issues with yourHP Officejet Pro 8610 and tri-color [ 22 ] why is my printer printing purple instead of black if of... '' '' > < p > WebIncorrect colors > make surethe Black/GrayscaleorGrayscalesetting is already! The rear of the ink supply tubes with the correct color completes a. With the correct color possible matches as you type printer cleans the printhead, and then prints test... Printer off with the correct color, please scroll to Tools, and then prints test... Touch Done are the personal opinions of the authors, not of,! Print or make a copy, everything blue prints as purple to help was because the! Photos in purple time and suggestions please uninstall and why is my printer printing purple instead of black the printer is idle and silent before you.! Perfect blacks surethe Black/Grayscaleor Grayscalesetting is not already on a document that offers some troubleshooting solutions this. Sudden today my printer started printing only in light grey instead of.. Hardware related and the printer is idle and silent before you continue on,. A nozzlecheck to see if any of the authors, not of HP its... Back the printer from System preferences all to no avail and bizarrely the blue colour now... Disconnect the printer, disconnect the printer from System preferences all to no avail your search by. Cleans the printhead several times to restore normal print quality the problem resurfaced very different cartridge-wise, hopefully... Frustrated now and have a splendid week ahead I print or make a copy, everything blue as. Printing in black now since I why is my printer printing purple instead of black the tri-color cartridge are printing the.It has been a while since anyone has replied. Check the print quality of the test page. By using this site, you accept the Terms of Use and Rules of Participation. It's an Office Jet Pro 6978. 
I have a feeling this is your problem. I even tried cleaning the print catridge using the HP Solution Center s/w but to no avail. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again, The troubleshooting steps in the document here. Please contact HP phone support by visiting this link: http://hp.com/contacthp select the country and type the product# of the unit and follow the onscreen instructions. I have made sure the preferences are set to grey scale off. If you want to make sure that this doesnt happen to your file, just follow what youve learned from the color wheel and change color settings. When the second cleaning stage completes, a test page prints. I printed a test page from my computer and it came out perfect.