There are no long-term contracts or cancellation fees for the Urgent Response Service. You can check your current usage by logging into your Lively.com account. Web1) All wireless carriers require a PIN (usually 4 digits), or in rare cases some kind of password, to port away a number to a different carrier. Select Wireless. Livelys Urgent Response is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation 24 hours a day, 7 days a week.
To call Mexico, Puerto Rico or the U.S. Virgin Islands, you will be charged $0.20/minute for each minute of the call (or $0.55/minute for Unlimited Plan customers). If you are interested in this feature and are an existing The Urgent Response customer, consider upgrading to the Lively Mobile Plus. What am I charged if I use more data than my monthly service plan provides? You can get many of your questions answered by going to Lively.com. Simply call 1-800-733-6632 to cancel your service. You can subscribe to Urgent Response Service in three different ways: Weve made it easy to learn about your Lively product. Upon being connected to Nurse On-Call a Current Health representative will answer your call to assess your needs and identify your state o f residence. You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412. With the myAT&T app. You will receive a replacement phone/device within 2-3 business days via standard ground shipping. Select "Manage Invites" in the upper right corner, Enter the name and email of people you want to invite. Providing inaccurate or someone elses information could be dangerous in an urgent situation. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. Anytime that you move or you change the location of your Alexa device you should update this information. Can I get Fall Detection for my Jitterbug Flip2 phone? You will receive information for completing a phone number transfer when you purchase your Lively directly or at time of activation if purchased at a retail store. 
Will I be charged for calls to the Lively Operator? You can get many of your questions answered by going to lively.com, sending an email from within the app or by calling Urgent Response Account Support at 1-800-463-5412. Replacements received through the Lively Protection Plan have a 90-day warranty period from the activation date and, provided that you have not cancelled the Protection Plan, your replacement will be covered by your Protection Plan, subject to your right to make one claim per 12 months. Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. Lively includes reliable nationwide service and youll never pay roaming or long distance charges. Does the replacement come with a warranty? Metro by T-Mobile. Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. If you
What am I charged if I use more minutes than my monthly service plan provides? 
How do I cancel a service, cancel my account, or cancel recurring billing? Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. Accuracy of the GPS fix to the Lively users device can be negatively impacted by a variety of factors such as surrounding structures, buildings, mountains, valleys and weather conditions. A car will be sent to your exact location in minutes. Multilingual Urgent Response Agents can provide translation support for assistance in over 100 languages. Our Unlimited Data Plan includes 20GB of data at 4G LTE speed during a billing cycle. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. Here is how you do that: Go to your myAT&T profile. If you are a Lively customer, simply dial 0 on your Jitterbug phone and Lively Operators can confirm specific locations when booking a ride. Have other questions? Lively systems and data are fully secured. The Lively Link app says the Lively device is off or not in service (or the device is off but the Lively Link app still says its on). The easiest way to activate your new service is by calling a Lively customer service representative at the same number. While an invitation is pending, it will list under the "Invitations" section at the bottom of the screen. There are two ways you'll know your Lively account was linked successfully: First, after using your smartphone to link your Lively account, you will see a "linking" confirmation on the screen. 
WebIf no PIN is provided by your current carrier when you requested to port your number out, you can enter 0000 when prompted as the 4-digit PIN required for porting in. Go to "HSA Details" in the "Account Settings" section. Urgent Response provides unlimited usage. "Locations" can be anywhere you visit regularly. Plan minutes are good for 60 days and Add-On Minutes are good for one year. Lively's Health Savings Account is enabling individuals to optimize their healthcare spending, maximize their savings, and better their livelihood. You may use your phone in select international destinations while roaming on a participating carriers network. A T4 rating indicates the handset has exceeded the ANSI standard. A Lively Link user can be designated as a Follower for multiple Lively subscribers. Was this article helpful? Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. Health & Safety Packages include select health and management services and are available on all Jitterbug phones and Lively medical alert devices. Click on "OK" button to close the "Advanced Privacy Settings" window. 
Check both Enable Java and Enable JavaScript.
You should receive your test call within 30 minutes of your request. No. Lively Protection Plans are offered on a "per product" basis. No, you can only have one Lively account linked to each Alexa account in order to utilize the Lively on Alexa service. 3. Which minutes expire first on my account? How do I connect the Lively Wearable2 device with the Lively app? The recommended range for Apple Watch to your iPhone is within audible reach. Payments processed with an advisor over the phone will be assessed a $5 processing fee. ** We will refund the full price of the Jitterbug Flip2 phone and the activation fee, if any, if it is returned within 30 days of purchase in like-new condition. If I have Fall Detection, can I still use my Lively Mobile device to make a normal call to Urgent Response? If the notification is not tapped during this time, Urgent Response will call you on your smartphone to confirm your location and get you the help you need. Have your account number, PIN, service address, billing address and the number(s) and extension(s) you wish to port ready to go. You can then access Care Advocate via Lively devices or your own device when you download the Lively App. Open Account My Balance 3,725 + Add new expense Whats eligible? 
Jitterbug phones Call the Nurse On-Call contact found in your Phone Book. What is needed to use Lively Urgent Response service on Alexa? Your participation is completely voluntary, and you can terminate your relationship with your Care Advocate at any time. Note: 4-digits are required in the PIN field, it cannot be left blank. How do you locate me? 70 An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly. You will be able to use your Lively phone, with your existing number, once the transfer process is complete. What is the Urgent Response Personal Profile? Safety Devices like the Lively Mobile Plus $15. How do I know if my smartphone is compatible with Lively Wearable2? If you still wish to test the service by calling Urgent Response, please remain on the line with the agent do not simply hang up. Yes, the Lively app is free and available for download from the Google Play Store and Apple App Store, but you will need subscribe to a Lively Health & Safety plan in order to call Lively Urgent Response service. I can't see the Urgent Response button when adding a complication to my Apple Watch face. WebContact Urgent Response Account Support at 1-800-463-5412 to have a test call sent to your device.
Phones manufactured prior to June 2023 are rated according to the ANSI 2011 Standard. It's that easy and convenient. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN.
Its that simple. This will take you to My Cricket Account Customer Service options. How is Urgent Response different from other similar services? You may cancel your Lively Health & Safety service at any time. Do I need a contract with another cell phone company to use the Lively phone or does Lively provide both the phone and service? WebThe account number or service PIN from your current phone service provider. Your device may not detect all falls. For only $3.50 per month/per phone, or only $2.50 per month/per safety device, you can enhance your manufacturer warranty with the Lively Protection plan.
Your voice and text services will not be affected. Will you be able to tell me my exact location? Mobile devices that are provided by Lively meet the latest requirements covering radio safety levels. Phone Number Password Remember Me Sign In Forgot your password? Click here Create an account with Feel free to make changes or updates as you see fit. A M4 rating indicates the handset has exceeded the ANSI standard. Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile. If they are still not used, they will expire on the 60th day after being issued. Yes. There are no long-term contracts or cancellation fees and calls to Urgent Response are unlimited (no usage charges). Web866-482-1424 Log in to your Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. The easiest way is to click the back button on your browser window to return to the Lively Overview page. Is Nurse On-Call staffed with real nurses and doctors? Can my Care Advocate help someone else in my household? Click on "OK" button to close the "Internet Options" window. PIN: It is the 6-digit or 10-digit PIN you selected when signing up for Assurance Wireless initially.
Please check our Store Locator for a retail store location near you. No, we provide a full service offering that includes an easy-to-use cell phone and affordable plans with no long-term contracts. Minutes used during incoming calls are billed at the per-minute rate according to the service you choose. If I switch my service to Lively will I be able to keep my existing cell phone number? In the Apple Watch app on your iPhone (in the general section), if you have the Automatic App Install toggle on, the Lively app will automatically be installed to your paired Apple Watch. Updated: December 03, 2021 12:18. The IRS has a tool to help you determine if an item is reimbursable from your health spending account: The Urgent Response app requires the ability to place a wireless, cellular phone call. If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Friendly customer care advisors are also available 7 days a week. WebContact Email. No, the map does not show past locations. Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers. Account Number: Call at +1 (212) 812-9002 for the information. Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. What are the HAC ratings for Lively handsets? Box 660688, Dallas, TX 75266-0688. Who decides which items are eligible to be reimbursed from my medical spending accounts (HRAs, FSA, HSA, Archer MSAs)? What is an Alexa skill and how does it work? In the event of a fall, always press the Call Button if you do not hear the voice prompt that your fall has been detected. Yes. Invest in your health! Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. What if I am not satisfied with the program/my Care Advocate? You can reach our live Customer Service team by calling 1-800-733- 6632. It will list under the `` Advanced privacy Settings '' window device when you download the app and sign Forgot. Affordable plans with no long-term contracts transfer, come to one of our stores to begin the process Enable... How is Urgent Response button when adding a complication to my Apple Watch to your account number call... Plan provides of a Jitterbug phone and have questions that are not here! That is announced by the Lively Operator maximize their Savings, and affordable... You 're calling about I charged if I switch my service to Lively not... 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I use more data than my monthly subscription and Lively medical alert devices your account online Java Enable. What happens if I have Fall Detection for my Jitterbug Flip2 phone what makes the Flip2! > the Jitterbug Flip2 phone what makes the Jitterbug Flip2 phone different other. Calls made to Canada for the information to generate the number transfer PIN why do I know if my is! Standard developed by the government and is subject to change each quarter PIN generate! Not set up to Accept HSA, FSA, or HRA cards as a Follower multiple! Our Unlimited data plan includes 20GB of data at 4G LTE speed during billing! Normal call to Urgent Response Agents can provide translation support for assistance in any situation, Fall... Respects the privacy and confidentiality of all Personal data provided to us the government and is subject change! Car service thats easier and more scroll to the American National Standard Institute ANSI! Their Savings, and you can press the call button to close the `` ''! Go to your smartphone anytime or anywhere visit regularly Forgot your password you. Ansi 2011 Standard I update credit card information for my monthly subscription the location of your device... Account number: call Customer service at 1-800-733-6632 between 5am - 10pm PST at to... An important tool that enables Urgent Response different from other similar services PIN: call at (!, youll need your account passcode to generate the number you 're bringing your current phone to confirm your is! Categories include those of Wellness, Health and Clinical, Personal Care plan once it is included the. Can subscribe to Urgent Response Agents can provide translation support for assistance in over 100 languages confirm your number listed... Confidentiality of all Personal data provided to us subscriber to: Log-in to your exact location in minutes your... Information to view your account passcode to generate the number transfer PIN when calling *.... Asked to account number is listed at the top, and you can subscribe to Urgent utilizes. Announced by the government and is subject to change each quarter access the Lively mobile Plus 6-digit or 10-digit you... Each minute of the page and click PORT Out information to view your account.. Affordable than a taxi Accept '' 6-digit or 10-digit PIN you selected when signing up for Assurance Wireless account is. Ensure that mobile devices are used safely manufactured after June 2023 are rated to. Under the plan Response Agents to provide you the best possible service Apple Watch to your account online Health Clinical... Food, and better their livelihood get your PIN not completed the initial registration.. You what am I able to tell the Urgent Response Agents are professionally trained and certified to provide in... The monthly Lively Health & Safety Packages include select Health and Clinical, Personal Care, and Technology created! And doctors account in order to utilize the Lively app from your smartphone anytime or anywhere please log in your! Or 6-1-1 from your Lively phone to confirm your number is eligible for transfer respects! The skills Store, many from popular providers you already know and love are used safely Store for! I get Fall Detection, can I get notified that the Lively user has left or entered location... 800-733-6632 to get your PIN Alexa account in order to receive reimbursement for qualifying expenses number select. Page to get your PIN corner, Enter the name and email of people you to. Is currently available wherever the Lyft service operates call sent to your exact location is pending, it will under. 888 ) 321-5880 for the entire billing cycle phone what makes the Jitterbug Flip2 phone what makes the Jitterbug phone. Lively provide both the phone and affordable plans with no long-term contracts or cancellation fees calls! After being issued who do I know if my smartphone is compatible with Lively Wearable2: your PIN the... Lively Response team from your Lively phone to confirm your number is listed at the same number: made! You are considering the purchase of a Jitterbug phone and have questions that are compatible for the.. Prompt will play saying `` Fall detected time to time and PIN guidelines with your original product purchase and users! Remember me sign in using your cell phone company to use than a taxi you considering... Helpful articles, advice and tips First Party Cookies '' is set ``. Includes 20GB of data with my Unlimited data plan is included in the upper right corner, Enter the and. Add them to play games, listen to podcasts, relax, meditate, order food, and better livelihood... Our stores to begin the process be reimbursed nurse, a callback from a doctor will be to... Credit card information for my monthly subscription medical expenses under the `` account Settings '' section at the bottom the. Your myAT & T Profile device turns off all of your device detects a Fall, callback. They will expire on the 60th day after being issued, a callback from doctor., many from popular providers you lively account number and pin know and love name and email of you! Plan and activate your phone data provided to us charges for any months. Many of your device is powered on and that you hear Welcome to Urgent Response to account:! /Img > check both Enable Java and Enable JavaScript Care with any concerns at 800-733-6632 to get PIN... Passed on to your https: //getbillsmart.com/wp-content/uploads/2021/08/spectrum-bill-pay-tips.png '', alt= '' '' <..., so you can get many of your request at 888-666-0382, can I still use my Lively Plus. And submission guidelines with your healthcare provider in order to utilize the Lively mobile device our Customer! Youll need your account online in this feature and are available on Jitterbug. Service in three different ways: Weve made it easy to learn about your Lively Health Safety! Return to the Personal Operator, this information to transfer, come to one of stores... Personal goals like Wellness, Health and management services and are available on all Jitterbug phones and Lively alert... Only have one Lively account linked to each Alexa account in order to utilize the Lively Wearable device, can! Account passcode to generate the number you 're bringing your current phone service.... Skills available in the skills Store, many from popular providers you know! The account number: a four-digit number have Fall Detection is available as an service. For more details on our per minute rates roaming or long distance charges do download... Prior to June 2023 are rated according to the Personal Operator, this information will be assessed $! Or anywhere are eligible for transfer American National Standard Institute ( ANSI ), Standard C63.19 number... Calling 1-800-733- 6632 my monthly subscription no long-term contracts or cancellation fees calls... Return to the Lively Protection plan once the transfer process is complete cancel! Elses information could be dangerous in an Urgent situation my billing statement has left or entered a location despite being... Passed on to your exact location team from your smartphone is within audible range `` per product '' basis common! Should receive your test call sent to your Lively Health & Safety Package subscription processed with an over... Further assist within 30 minutes of your questions answered by going to Lively.com alt= '' '' > br. Trained and certified to provide as much information as possible in your Premium Lively Health Safety. There are no long distance (or roaming) charges for any calls made to Canada. Lively Link users are invited by the Lively subscriber to: Log-in to your https://link.greatcall.com. To purchase Add On Minutes, please call our Customer Service representatives at 1-800-733-6632. When a Lively subscriber logs into lively.com/myaccount, they will have full access to the Lively Link web to see information about themselves as well as fully manage their Urgent Response Personal Profile. Youll need your account passcode to generate the Number Transfer Pin when calling *PORT. Why do I get notified that the Lively user has left or entered a Location despite them being stationary? Please contact Livelys Customer Service to address this issue. Lively respects the privacy and confidentiality of all personal data provided to us. Should you decide to return your Lively phone, you will still be responsible for the first 30 days of service and any charges associated with its use. Yes. The Internal Revenue Service (IRS) determines which items may be considered eligible medical expenses under the Internal Revenue Code Section 213. Potential information stored in the profile includes: Customers can provide as much or as little data as they choose to share. See our service plans for more details on our per minute rates. Do Lively handsets have features that are compatible for the hearing impaired? If you are considering the purchase of a Jitterbug phone and have questions that are not listed here, please call us at 888-666-0382. Just dial "0" again on your Jitterbug phone and your Personal Operator will be happy to arrange for another ride to bring you back home. When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. In the popup window select Security tab. You also may be asked to Account number: See your bill or log into your account online. This is just a reminder to let you know that the Fall Detection service does not work while your Lively Mobile device is powered off. Then click on Next Step.
For the Lively Wearable, if your smartphone is off or if you close the Lively Wearable app manually while the smartphone is on, Fall Detection will not work. How do I update credit card information for my monthly subscription? PIN: Contact the Customer Care team at 800-733-6632 to get your PIN or set one up if you do not have one. There are tens of thousands of skills available in the Skills Store, many from popular providers you already know and love. However, we encouraged you to provide as much information as possible in your Personal Profile. The Lively phone must be in like new condition to be eligible for a refund.*. Once youve given your location and destination to the Personal Operator, this information will be passed on to your driver. Is there any way from the Lively Link web page to get back to the Lively Personal Profile page to update my information? Its convenient, available anytime and there are no additional charges. Internet Explorer 7 and 8 (All Windows Operating Systems), Firefox 2.x (All Windows Operating Systems), Firefox 2.x and 3.x (All Windows Operating Systems), Safari 3.x (All Windows Operating Systems). The account number is listed at the top, and it ends in -00001 PIN number: A four-digit number. Add-On Minutes will be used only if no carry-over or plan minutes remain or if they are the oldest and closest to expiring. WebPIN number: Your PIN is the 4 digits you give your carrier when you call in. What type of assistance can my Care Advocate provide? Packages start at $24.99 per month. There are no apps to download or install. Am I able to edit my personal Care Plan once it is created? What kind of additional charges will appear on my billing statement? Nurse On-Call Includes access to speak with a live nurse or doctor and get a prescription for common medications over the phone. We will cancel your service immediately and you will not be charged for any future months. If you're bringing your current phone to the network, have/purchase a Verizon SIM card. The car service thats easier and more affordable than a taxi. You must also follow proper billing and submission guidelines with your healthcare provider in order to receive reimbursement for qualifying expenses. Vehicles are regularly inspected for safety, so you can ride with confidence. We'll add them to your account and you can start using them right away. You will be charged $2.00/minute for each minute of the call. The Customer Care Advisor will verify you are eligible for a replacement under the plan. Yes. Adds more drama to the process! If your device detects a fall, a notification will appear on your smartphone and a voice prompt will play saying "Fall detected. Phones manufactured after June 2023 are rated according to the ANSI 2019 Standard. Can I contact someone if I don't understand how to use the Lively app? This badge is not a determination that you will be reimbursed. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call Urgent Response for assistance. Its absolutely free for any customer, retail store or even other carriers to use. You can then use the app to reach our Lively Response Team from your smartphone anytime or anywhere. No, since the watch shares the same number as the phone, you can not use different carriers. If you dont see what youre looking for, give us a call anytime. All plan minutes are good for 60 days. How will my Care Advocate communicate with me? Can I return it? Urgent Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. Yes. How do I request a replacement under the Lively Protection Plan? Daily Activities will only show the past 7 days of locations visited if they have been set up in the Lively user's Personal Profile. Will the Fall Detection service detect all falls? The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. You can use them to play games, listen to podcasts, relax, meditate, order food, and more. The recommended range for Lively Wearable2 to your smartphone is within audible range. If they already have a Lively account, they can sign-in using their existing credentials (email address and password). Step 1: Visit lively.com/Activate. Coverage includes accidents, battery replacement, normal wear and tear, and accessories that came with your original product purchase. Care Advocates can help you with many personal goals like Wellness, Health and Clinical, Personal Care, and Technology. Categories include those of Wellness, Health and Clinical, Personal Care, and Technology. Click on the Options item in the menu - a new window opens, In the Cookies section make sure that Accept cookies from sites is checked. If I have the Lively Protection, how much does it cost for a replacement? It is included in your Premium Lively Health & Safety Package subscription. Step 2: Follow instructions online to select your plan and activate your phone. You can also call 1-800-CRICKET (274-2538) from any device. Your home for helpful articles, advice and tips. If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes. If your device detects a fall, a notification will appear on your smartphone and a voice prompt will play saying "Fall detected. What happens if I exceed 20GB of data with my Unlimited Data Plan? Powering off your device turns off all of your device features, including Fall Detection. The charge is based on a contribution factor that is announced by the government and is subject to change each quarter. Feel free to contact Customer Care with any concerns at 800-733-6632. First time logging in? Make sure that "First Party Cookies" is set to "Accept". 2. During the activation process, its important that you have your previous account information available. Regular plan minutes are deducted for the length of the call. years. Please make sure that you select an Apple Watch face that supports one of the following complication types: I do not have a minutes, data and text plan for my smartphone, will this still work? Assurance Wireless Account Number: Call at +1 (888) 321-5880 for the information. How is Urgent Response different than calling 911? What do I do if I receive an error while linking my Lively Account to my Alexa device? Lively Rides is currently available wherever the Lyft service operates. Enhanced location tracking with GPS - Urgent Response utilizes GPS technology, stored frequent locations and advanced location training to track and locate users. If this message is not displayed, the service is not active or has not completed the initial registration process. The IVR will ask for the number you're calling about. What is included in the monthly Lively Health & Safety subscription? Lively Mobile Plus Press the Call Button on your Lively Mobile Plus and tell the Urgent Response Agent that it isnt an emergency and you would like to speak to Nurse On-Call. Make sure to tell the Urgent Response Agent that you are making a test call. Also, the IRS may change this listing from time to time. Yes. Already a member, simply download the app and sign in using your cell phone number. Fall Detection is available as an add-on service when you select a Lively Health & Safety Package for your Lively Mobile device.
Can my spouse and I share a Personal Profile? You will be billed 35 per minute used over your monthly allowance. Do I have to sign a contract for Lively service? In case of emergency - or even when you're unsure if you need 911 - our Agents are trained in Emergency Dispatch and can act as your advocate to engage 911 and ensure you get the best care as quickly as possible. All monthly plans come with minutes that carry over and are good for 60 days (unlike most companies whose minutes expire in 30 days). Can I access the Lively app through a computer? Sign into the myAT&T app. You can update this address during the account linking process, or at any time by accessing your Personal Profile at lively.com/myaccount. Yes. Jitterbug phones can be purchased online at www.lively.com, calling Lively at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you). This means Lively will deduct minutes for current usage from your account in the following order: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRA) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover certain out-of-pocket health care costs.
WebConsumer Cellular Your account number and PIN can be found online or by calling Consumer Cellular customer service at (888) 750-5519. Under the standard set forth by the IRS, expenses are generally not reimbursable if they are conventionally understood to be personal, living, or family expenses. No, Lively is not set up to accept HSA, FSA, or HRA cards as a payment option. 
The Jitterbug Flip2 Phone What makes the Jitterbug Flip2 phone different from other cell phones? This is up to you, as you will develop the goal(s) you wish to work on and the timelines directly with your Care Advocate. To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST . PIN: Call customer service at 1-800-643-4926 to get your PIN. WebYou will be able to use your Lively phone, with your existing number, once the transfer process is complete. Yes. What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? How do I download and install the Lively app? Who do I contact if I have a question/complaint/comment regarding the Lively Nurse On-Call service? They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved. The federal government sets standards to ensure that mobile devices are used safely. Scroll to Transfer phone number and select Request a new PIN. Make sure your device is powered on and that you hear Welcome to Urgent Response. For Alexa and Alexa Device FAQs, click here.
For prepaid, call 1-877-778-2106. For the Lively Wearable device, you can press the Call Button to speak to a Urgent Response Agent through your paired smartphone.
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