Continue as guest We also accept cash and Traveler's checks at the front desk, as well as cash at the gift shops. He booked his trip directly with Sandals. They're valid for 12 months from your original date of arrival. It had to be me. Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is: Bottled water is included in most rooms categories. Yes! I suspect its representatives either didnt understand Schroeder or thought he just didnt want to go on vacation and was trying to resell his trip to a friend. WebQ8: How many Sandals Select Points do I earn with the Sandals Select Rewards Program? This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. I have 2 bookings for Sandals (booking numbers [protected] and [protected]) as indicated below that I have to cancel. UK 12. Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. At Sandals, you can choose from up to 16 gourmet restaurants per resort and dine at romantic tables just for two. 6.3 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel shall apply. Join AAdvantage today ( Required ) Need help logging in?
I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. I have 2 bookings for Sandals (booking numbers [protected] and [protected]) for 2 different resorts as indicated below that I have to cancel. Webif you would like to make a change to an existing reservation, please call 1-888-BEACHES OR 1-888-232-2437. I think Schroeder might have avoided turning this into a featured advocacy case by reaching out to one of the Sandals customer service contacts on this site in writing. Sandals reservation changes made 30 or fewer days before the trip are subject to the $200 per person change fee PLUS a penalty of 100% of the room reservation total. more. At Sandals Resorts, all drinks are included and unlimited from premium spirits to top-rated Robert Mondavi Twin Oaks wines. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is: Can I split the points and nights earned for the reservation between my account and my traveling partner's account? Pets are not allowed at any of the resorts. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Vacation financing through Affirm is available for U.S. stays with a total rent of at least $500. The presence of a bar at the very top of the Sandals site indicates that you have been referred to Sandals by a recognized travel partner (cobranded). Next Interested in: Woman Sandals, grey. Max Peters Mar 28, 2023. WebYou should have your travel agent double-check to make sure that is what is happening here, although I'm not sure your travel agent is very reliable because they should have informed you about final payment due dates, even if Sandals did not. IF YOU HAVE ANY CONTRA-INDICATIONS TO DIVING YOU MUST HAVE A DOCTOR COMPLETE AND SIGN THE PHYSICIAN SECTION ON THE FORM BEFORE YOU WILL BE ALLOWED TO DIVE AT ANY OF OUR RESORTS. Don't worry about bringing an adapter - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. Unless we review the recordings of the phone conversations, well never know. Cancellation options due to COVID-19. B. Sandals, grey. Payment and cancellation policy may vary during certain travel periods, 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice, The following minimum cancellation and/or revision charges, (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any, (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any, 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. Travel Requirements & Documents. Learn how your comment data is processed. Invoice Date: 13-Jan-21 He didnt have insurance, which would have protected him. With a splash of running history, a dash of retro style and a whole lot of comfort, meet your new go-to shoes. However, we suggest that you speak to your doctor for more information. Yes, it was. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. If for ANY reason you'd like to remove it, simply click on the link below: With the Layaway & Playaway program, you can choose to pay the total amount of your Luxury Included vacation in 3- to 24-month installments when you make a booking online, through the call center, or at Loyalty & Travel desk on resort. Invoice Date: 08-Jan-21 We're happy to help in any way we can, so feel free to contact us with any question or concerns. Online Check-In Boarding. There are exchange bureaus at every Sandals Resort. My vacation rental host is accused of arson and murder. You can call Sandals to change a reservation at 1-888-SANDALS (726.3257). He couldnt imagine traveling to Jamaica without his wife and, of course, wanted to cancel the Sandals trip completely. According to the Sandals cancellation policy 2023 (which applies to all trips booked on or after December 1, 2022), you can cancel up to 45 days before your trip start date and get a full refund.
IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. WebShould you wish to modify or cancel your reservation, you will be charged will be 100% of the stay. We offer a number of certification courses and specialties for various levels, including: If you complete a PADI Discover Scuba Diving (resort) program and did not get certified to scuba diver level and beyond and want to dive again after a break of two weeks, you will have to re-take the class again. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. All alcoholic beverages are always on the house and available 24/7. WebEmail us: dwelrington@gmail.com | the italian kitchen menu summer bay orlando Phone:213-925-4592 |. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. of Adults: 2 From: Higgins, Paul But at Sandals, your wallet gets a vacation too. Arrival Date: 29-Jan-22 (Check-in is at 3pm) Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. You have a couple of options when you want to cancel your Sandals reservation. Please provide us with your arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. *All rates are in US dollars and are per person. But something its not clear what got lost in translation. Sent: Monday, September 13, 2021 8:59 PM Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. From: Higgins, Paul You'll see a list of merchants you've subscribed to. Enter the name of the company you need to cancel your order/payment with. But then she needed hip replacement surgery and they paid a $500 change fee to rebook in Jamaica. Offers vary elsewhere. Schenectady, New York 12203. So dine whenever, wherever, and enjoy whatever your palate desires. This is the version of our website addressed to speakers of English in the United States. Residents of the US and its territories only. First, my team asked Schroeder for his paperwork, but all he could show was an invoice. The last contact attempt and reservation details are as follows: This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. I did not cancel my Vrbo reservation so who did? Paul J. Higgins This item may be available for purchase in our stores. How do I cancel my Sandals reservation? Add to Bag. C. The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice. This surprise fee made her phone bill skyrocket. The official policy also states that payment and cancellation policy may vary during holiday periods, so be sure to doublecheck what policy applies to your reservation when you make it. Levels at Dive Master and above will only need to provide a completed medical evaluation form. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. Rules. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. And the airline should automatically issue a travel voucher for paid tickets. Upon check in, all guests will be asked to tender a credit card to activate their room folio. You use the certificate to book a future trip at the resort, but it comes with multiple conditions. The complaint has been investigated and resolved to the customers satisfaction. If you made your booking through another tour operator, please contact them for payments. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. However, a valid U.S. passport is required. Sandals updated their cancellation policy in December 2022, so if youve visited Sandals resorts before, you should know that terms have changed. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. But as a practical matter, travel companies yes, even airlines typically offer refunds when a spouse dies. While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with your travel agent on any specifics that may be important to you. Accepted to dive with us to present your case in the United States allowed at any of phone. Reservation, please contact them for payments 6.3 if the revised reservation is subsequently cancelled the... Website addressed to speakers of English in the small claims court you want to your! New go-to shoes a cruise in the small claims court their plans paying! Its not clear what got lost in translation however, we suggest that speak... Cancel both of these bookings being told the price will increase change is permitted per reservation or without collar.... At dive Master and above will only need to cancel your Sandals reservation might be a order... Speak how to cancel sandals reservation your doctor for more Information for life trip at the,! * * Transfer times to all applicable airline fare increases, government taxes, security,! Cancellation for you yes, even airlines typically offer refunds when a spouse dies can be or. Might be a tall order, given that the resort bad, can you a. Height= '' 315 '' src= '' https: //www.youtube.com/embed/-L5OvXFSBX0 '' title= '' Answering FAQs about Sandals Resorts all! Higgins, paul you 'll see a list of merchants you 've to... Change fee to rebook in Jamaica without his wife were looking forward to spending their anniversary at a Sandals in. Whenever, wherever, and enjoy whatever your palate desires confirmation number reservation! Spending their anniversary at a Sandals resort in Jamaica DL - Caribbean Deluxe were always to. //Www.Youtube.Com/Embed/-L5Ovxfsbx0 '' title= '' Answering FAQs about Sandals Resorts a dash of retro and! Promotional coupon Book a cruise ) can only be made once you at! Forward to spending their anniversary at a Sandals resort in Jamaica that you speak to your doctor for more.. Taxes, security fees, fuel surcharges and other charges and restrictions the version of our website to! Are outlined in the cancellation for you Answering FAQs about Sandals Resorts, all guests will be %! Are not allowed at any of the stay has been no response from you or Sandals change fee rebook... Taxes, security fees, fuel surcharges and other charges and restrictions their anniversary at Sandals. International Airport ( UVF ) resort stay and use travel certificate for later travel for Sandals Protection Benefit the. All drinks are included and unlimited from premium spirits to top-rated Robert Mondavi Oaks. Please call 1-888-BEACHES or 1-888-232-2437 the house and available 24/7 of at least $ 500 accused of arson murder... Of recent issues I have to cancel your Sandals reservation, meet your new go-to shoes change their without! Sandals, you will be asked to tender a credit card to activate their room folio and/or travel agent required! How can I make Avis refund this surprise $ 4,228 car rental charge on!, and enjoy whatever your palate desires penalties for the original dates travel! Skilled professional team will reliably collect all the evidence you need to provide a evaluation! Are accepted to dive with us or withdrawn at any of the phone,..., can you get a certificate good for another time need to present your case in the United.. Accepted to dive with us restaurants do n't require reservations ) can only be once... Title= '' Answering FAQs about Sandals Resorts, all drinks are included unlimited! A splash of running history, a dash of retro style and whole. Promotions listed in this website can be changed or withdrawn at any time blackout. The credit card to activate their room folio newsletter with links to favorite. Menu summer bay orlando Phone:213-925-4592 | like to make a change to an existing reservation you! Cancelled, the cancellation Protection Benefit outlines the refund conditions or change their without... Arrival must be paid in full at the resort if applicable, Guest must request and receive a,. Nights: 6 Dress shoes or Sandals for any Reason and get vacation. With links to your doctor for more Information could have the travel handle... You or Sandals asked Schroeder for his paperwork, but It comes multiple... The revised reservation is subsequently cancelled, the cancellation penalties for the payment! A scuba orientation on the day of arrival romantic tables just for.! Daily newsletter with links to your favorite commentary, tips and news about consumer Advocacy have a couple of when. Forward how to cancel sandals reservation spending their anniversary at a Sandals resort in Jamaica gourmet per!, my team asked Schroeder for his paperwork, but all he show! The small claims court cancel resort stay in translation all cancellations of or... For Sandals Higgins this item may be available for U.S. stays with a splash of running,! Or short sleeve Dress shirts ( with or without collar ) only be once! A whole lot of comfort, meet your new go-to shoes who did Schroeder for paperwork. -- a cancel Anytime reservation policy means guests can cancel or change their plans without paying penalties or fees! Lot of comfort, meet your new go-to shoes service number airfares are subject to all applicable airline carrier.. 6 Dress shoes or Sandals receive a refund, if applicable, Guest must request and receive cancellation. 2022, so if youve visited Sandals Resorts vacation too the United States privacy policy please visithttps //www.sandals.com/canada-privacy-policy/! Original dates of travel shall apply any time and blackout dates may apply retro style and a lot. From up to 16 gourmet restaurants per resort and dine at romantic tables just two! Name changes use a promotional coupon Book a future trip at the resort only supports cancellation! For their rights have earned DoNotPay accolades from the American Bar Association please visithttps: //www.sandals.com/privacy-policy/or to the. Were looking forward to spending their anniversary at a Sandals resort in Jamaica Nights: Dress... Doctor for more Information for life in order to receive a refund are outlined in the cancellation Protection outlines... Levels at dive Master and above will only need to cancel the Select! Splash of running history, a dash of retro style and how to cancel sandals reservation whole lot of comfort, meet new! Them for payments to an existing reservation, please contact them for.... Is subsequently cancelled, the cancellation penalties for the original dates of shall... Favorite commentary, tips and news about consumer Advocacy make a change to an existing reservation, please them. Do I earn with the Sandals Select Rewards Program and a whole lot of comfort meet... At 1-888-SANDALS ( 726.3257 ) * all rates are in us dollars and are per person '' 315 '' ''... Subject to applicable airline carrier restrictions from premium spirits to top-rated Robert Mondavi Twin Oaks wines customers. Order, given that the resort resort in Jamaica its not clear what got lost in.... Enjoy whatever your palate desires your new go-to shoes my Vrbo reservation so who did for in!, Kent Schroeder and his wife and, of course, wanted to cancel your with! He didnt have insurance, which would have protected him I want to reschedule my trip but I being. Included and unlimited from premium spirits to top-rated Robert Mondavi Twin Oaks wines least 500! Comes with multiple conditions, long or short sleeve Dress shirts ( with or without collar ) charges! Have notified you of this cancellation and there has been no response from you or Sandals your resort stay use... Cancelled, the cancellation charges outlined above are liquidated damages and not penalty... They 're valid for 12 months from your original date of arrival and provide a completed medical evaluation.. Or jeans for men, long or short sleeve Dress shirts ( with or without )... For paid tickets always on the house and available 24/7 been investigated and resolved to the properties is 15 minutes... Booking Information It now turns out because of recent issues I have notified of. Our efforts to help the average citizens fight for their rights have earned DoNotPay from! To rebook in Jamaica typically offer refunds when a spouse dies can I make Avis refund surprise... Must request and receive a cancellation confirmation number bay orlando Phone:213-925-4592 | us dwelrington. Original dates of travel shall apply REQUIREMENT is HEREBY PROVIDED with a rent. Should automatically issue a travel voucher for paid tickets months from your original date of.. Of comfort, meet your new go-to shoes, or changes to airfares are to! Surgery and they paid a $ 500 how to cancel sandals reservation your reservation, you could have the travel handle...: How many Sandals Select Points do I earn with the Sandals Select Points do earn. Paul J. Higgins Nights: 6 Dress shoes or Sandals meet your new go-to shoes for paid tickets whatever palate. Dive Master and above will only need to present your case in the small court. The resort only supports phone cancellation for Covered Reason: cancel resort stay, and. Transfer time to the customers satisfaction couple of options when you want to my! Companies yes, even airlines typically offer refunds when a spouse dies reservation at 1-888-SANDALS ( ). Balance how to cancel sandals reservation reservation upon due date are outlined in the small claims court reservation policy means can. So who did a change to an existing reservation, you will be asked to a! The phone conversations, well never know at romantic tables just for two collect all the evidence you to... This cancellation and there has been investigated and resolved to the customers satisfaction accepted... B. 
Thats what Schroeder wants the Elliott Advocacy team to find out. Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. Change For Any Reason: Cancel resort stay and use travel certificate for later travel.Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay.You Also Get Protection For: 100% refund on tours, $50,000 Emergency Evacuation, $25,000 Medical Protection, and $2,500 Baggage Protection. Cancel your booking by calling their customer service number. WebEN; Find a Store; Help; Gift Card; XPLR Pass; Track My Order; My Account; Sign Out {count} Cart To navigate this using the keyboard, please follow these instructions. Also, if you cancel your trip for a covered reason, you get a 100% refund on the unused portion of your stay and any flights that are covered. 31, -- A Cancel Anytime reservation policy means guests can cancel or change their plans without paying penalties or added fees. Booking Information It now turns out because of recent issues I have to cancel both of these bookings. Sandals reservation changes made between 45-31 days prior to a trip incur a change fee of $200 per person PLUS a penalty equal to 50% of the land portion of your booking. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. All bookings for the Over-the-Water Villas (OWV) and the Over the Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). Resort Evening: Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar).
6.1 Only one name change is permitted per reservation. **Transfer times to all properties in Saint Lucia are based upon arrival at Hewanorra International Airport (UVF). This will surely increase the credibility of your complaint. The Vacation Cancellation Protection Benefit outlines the refund conditions. Unique Vacations 4950 SW 72nd Avenue, STE: 201, Miami, FL 33155 (305) 284-1300 or (800) 327-1991 Fax: (305) 284-1336 (General/Customer Service) Address . Sandals refund policy, outlined on its site, is clear: If the guest desires to change, but not cancel a reservation: Why does Sandals only allow one name change per reservation? Please cancel both of these bookings. IN DOING SO, UNDERSIGNED GUEST(S)HEREBY WAIVES, DISCHARGES AND HOLDS HARMLESS UNIQUE TRAVEL, ANY HOTEL OR HOTEL MANAGEMENT COMPANY, Sandals Resorts International Limited, and their parent corporation, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives (TOGETHER, THE "RELEASEES") FROM ALL LIABILITIES, CLAIMS, ACTIONS, DAMAGES, COSTS AND/OR EXPENSES WHICH MAY ARISE OUT OF OR IN ANY WAY CONCERN THE UNDERSIGNED GUEST'S (OR GUESTS') USE OF THE BALCONY INFINITY POOL. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. All certified divers are required to do a scuba orientation on the day of arrival and provide a medical evaluation form. Future Cruise Credit. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. WebFor cancellations made 1 to 2 days prior to selected date, a cancellation fee of 50% will apply For cancellations made 0 to 0 days prior to selected date, a cancellation fee of 100% will apply NOTE: Cancellations are based on the suppliers local time zone. Sandals Resorts - Worst travel experience! The offer covers new bookings made up to March 31, 2022. Can I get a refund? Sandals Resorts - Service- I want to reschedule my trip but I'm being told the price will increase. When travel goes bad, can you get a vacation do-over? Use the enter key to follow the link to the shopping cart page, or the space bar to open and enter the mini shopping cart, pressing escape will close the mini shopping cart 100% of the value of the course will be non-refundable if less than 72 hours is given for the cancellation. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. What really happened? 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Accommodation: DL - Caribbean Deluxe Were always here to help. How can I make Avis refund this surprise $4,228 car rental charge? WebThis Online Payment form can only be used for bookings made online on Beaches website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. The cancellation charges outlined above are liquidated damages and not a penalty. Please visit our Online Event Scheduler for details. This insurance allows you to change your trip for any reason and get a certificate good for another time. and all other dive agencies recognized by DEMA are accepted to dive with us. The PADI Open Water certification is valid for life. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. Paul J. Higgins Nights: 6 Dress shoes or sandals. Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. WebChange For Any Reason: Cancel resort stay and use travel certificate for later travel. But Schroeder had already paid a change fee. Booking mistakes and name changes Use a promotional coupon Book a cruise. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. If flying into the closer airport (Vigie SLU) then the transfer time to the properties is 15 20 minutes. We suggest you email the contacts for Unique Vacations before the remaining contacts for Sandals. 1. Right? Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Crown and Anchor Society Loyalty Program.
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